Help for Students

How does Grukie go about matching students with tutors?

We facilitate connections between students and tutors for a wide range of subjects. To find the perfect tutor for you, enter a search for the desired subject along with your postal/zip code and preferred travel distance. You will then be presented with a list of local or online tutors specializing in your subject. Click on any profile to learn more about the tutor and to contact him/her directly.

Can I meet with a tutor free-of-charge before making a decision?

This is up to the individual tutor.

I need help with a subject that is not listed on your website.

No problem. Email us at support@grukie.com, and we will work to connect you with a professional tutor in your area. We also recommend requesting a tutor using our request tutor job section.

What if I cannot find a local tutor for a particular subject?

If you cannot find a local tutor, consider searching for an online tutor. Or let us know what you need, and we will help you find the perfect match.

I emailed a tutor but received no reply.

As our databases are well-maintained and up-to-date, this rarely happens. But if it does, let us know and we will quickly solve the problem. In some cases this might mean helping you find a new, well-qualified tutor.

Payment Questions

How does the payment process work?

Our administrators check all messages for personal information (email, phone, address, etc). Any message with personal information requires a payment of $20.00. All other messages can be sent or viewed at no charge after review by our administrators.

Does Grukie offer refunds?

Grukie guarantees matching you with one of our tutors. You will receive a full refund if Grukie does not match you with one of our Tutors.

How can I share my personal information with the Tutor?

After payment of $20.00 is received, you will be able to share your personal information (phone, email) with as many tutors as you want to at no additional charge. Also, any tutor you decide to meet will waive $20.00 from the first tutoring session.

How many Tutors can I meet?

You can meet as many tutors as you want to and each tutor will waive $20.00 from the first tutoring session. If you are unhappy with your tutor, we will find you another tutor who will also waive $20.00 from the first tutoring session.

Tutoring and Lessons

How does Grukie ensure the quality of the tutors listed on its website?

As an online marketplace that facilitates connection between students and tutors, Grukie’s top priority is to provide you with the best service and to match you with the most appropriate tutor for your needs. If you are not satisfied with your tutor, we will help you find another one at no extra cost.

Can Grukie match me with an online tutor?

Of course. In addition to helping you find the best tutors in your area, we can also find online tutors for you.

Where do lessons take place?

This is up to you and your tutor. The most popular option is to conduct the lessons at the student’s home. However, some opt for alternative locations such as coffee shops or libraries.

How do I go about scheduling my first lesson?

Students and tutors schedule their lessons through email.

What if I have to cancel a lesson?

Each tutor has their own policy for cancellations. Generally, most tutors prefer advance notice. We suggest you discuss this with your tutor early on so as to prevent misunderstandings.

I sent an inquiry to a Grukie tutor but have received no response.

Please let us know and we will happily follow up with the tutor for you.

Account Questions

How do I sign into my student account?

You can access your account through the Grukie homepage. At the top, right-hand corner of the page you can find the link to sign in. From here, you will be prompted to enter your username and password. By default, your username is the same full email address which you used to contact a tutor for the first time. In the event that you don’t remember your password, simply click on the Forgot Password option. You will then receive an email with the necessary information to log into your account.

Feel free to contact us if you need any further guidance. Our friendly customer service team is ready to assist you.

Do you still have questions?

Please contact us!